Terms and Conditions
Making a Purchase and delivery
You can expect the same simple procedure as if we were serving you over the counter. All of the products online are also found in our shop and the prices are the same as those in shop. To make a purchase just click on the product you would like and then click the add to basket icon. You may then continue to browse and add further items to your basket. Once you have finished shopping just click the checkout button and you will go to the checkout page.
Once the purchase is complete we will package and post your items to you. Our aim is to post orders received by 3pm on the same day. Please note that at peak times such as Christmas and bank holidays, it may take a little longer. If you require items to be sent out straight away then it's best to give us a call so that we can prioritise your order (and we will do our best to accommodate you). We will do our best to help you out if for instance you need equipment in time for your latest escapade abroad.
Existing as a real shop and an online store created a few challenges, but over the last two years we have seen that our high stock levels ensure customers can find what they want in stock. Currently our stock levels are not live online but don't let that deter you from ordering. On the rare occasion that we cannot meet your order we will inform you straight away and offer you the option of an alternative product or how soon we can deliver.
Vat and Pricing
All prices currently include VAT @ 20.00% so the price you see is the price you pay. There are no extra card processing charges.
Postage Costs and Returns
On all orders over £50 postage and packaging is free. Small orders are sent via Royal Mail and large items and large box orders are now sent by next day courier. We hope that asking Royal Mail to redeliver by telephone or the internet will keep things simple if you are unable to visit your local depot. Local depots usually hold a package for 3 weeks before returning it to sender. Courier re deliverys are arranged to suit you through the courier.
If you cannot take delivery or collect from the depot then we advise you to collect in person from the shop. If an item is returned to us then we will not resend the item unless you pay the postage cost. If the item is returned to us because you do not want it, postage costs will be deducted from the refund and we will not pay return postage costs. If a item is damaged or lost in transit then we will do our best to re send you the missing item and we may request further information from you if a claim is being made. Please allow upto 14 days for delivery.
Web Site and Credit Card Security
The online security we currently use has two levels of security, the online store and the payment provider. This gives maximum security as all payment details are held by the independent payment provider on a secure server. We only accept or decline the payment so your card details are totally secret and not seen by anyone. We do not hold your card details on our computer systems.
The online store is currently being run personally by the Retail Manager and anyone else given access to process your orders will receive full training on customer care and confidentiality.
Your email address will never be given to third parties and any future information you chose to receive will focus on special offers.
Fraud Prevention and Privacy
At present we will only send items to UK addresses to help prevent online fraud and ensure security.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item. Data collected by this site is used to:
a) Take and fulfil customer orders;
b) Administer and enhance the site and services provided;
c) Only disclose information to third-parties for the purpose of delivering the goods (Royal Mail).
General Returns Policy
If you do need to return an item to us then we require the following information to be included with the package.
1. Your name, address, email address, contact number and the date of the order.
2. The reason for returning the item, faulty/exchange etc.
3. Your preferred action upon return of the item, exchange/refund etc.
4. If possible a copy of the confirmation email or invoice as this will speed up processing your return.
Returning Faulty Goods
If a fault develops on a product you purchased from our store then please send it back to us. Upon receipt we will inspect it and where necessary send it to the supplier for further inspection or repair. At each stage we will endeavour to keep you informed of the progress so that we can offer you a replacement or refund as soon as possible. If we inspect the item and it is deemed not to be faulty then it is up to you to either collect the item or pay for the postage back to yourself. Once the query is resolved we will hold your item for six weeks. If we have still not heard from you then the item will be disposed of.
If an item is deemed faulty then we will post the replacement item out to you at no extra cost although we are unable to pick up the cost of sending it to us for inspection.
When returning an item for inspection please make sure it is clean and dry. With rock boots please spray them with shoe sanitizer or a similar product as shoes that are sealed in a box for five days make for a really unpleasant surprise when opened.
Returning Non Faulty Goods
You may return non faulty items to us within 28 days from the order date. The item must be in the original packaging in as sold condition. We must be able to sell it again and are unable to refund items that have been used.
If you return an item to us and we deem it as worn even slightly, such as one route to see how they fit, we are unable to refund you. If you then decide to keep the item it will need to be collected from the shop or have the postage paid to be returned to you.
Loss of Goods in Transit when Returning to us
If you send an item back to us and it goes missing then it is your responsibility to make sure it has insurance and that you have all the paperwork to make a claim. It is possible to obtain a proof of postage and insurance from the Royal Mail. We accept no responsibility for lost goods being returned to us.
If you need to exchange an item then it will be at your cost with free postage only applying to the first delivery over £50. For example if you want to exchange your boots for a bigger size the postage will be charged at cost and must be paid for before the item is sent out.
At present we offer free postage and packaging on orders over £50. If you would like to order over £1000 of products then please contact the Retail Manager to discuss discounts. Regular User and Annual members of The Leeds Wall are eligible for 10% and 15% discount off products in store. We are currently unable to provide this discount online, but hope that Regular Users and Annual members will benefit from browsing online and then visiting the shop while climbing.
Shoes are currently shown in either UK or EU sizes. This is because the conversion charts vary when converting EU to UK sizes so if you know the size you need then you will get the right size. If you do not know the size of shoe you want then we advise you to come in and try them as manufacturers vary a huge amount and we will not be held responsible for this!
We do our best to keep prices up to date and have all our information as accurate as possible. If there is a problem we will do our upmost to resolve it as soon as we are informed. If we have mispriced a product then you will be given the option to cancel the order or if you have received the item and it is wrong then we will refund the order including postage costs. We cannot accept liability for any further costs that may be association with that misinformation.
You can contact the shop by email which is firstname.lastname@example.org, by phone on 0113 2341554, by letter at 100A Gelderd Road Leeds LS12 6BY or in person at the shop at the same address as the postage address and the shop is open Mon-Fri 10-9pm and Sat-Sun 10-7pm, (during summertime the shop and wall may close early)
Cookies in full,
We’ll only ever collect information that will help us make the site work better for you; information that will let us contact you if you’ve asked us to, let us give you accurate local information if you need it and give us a sense of how people are using the site, so we can keep improving it.
Parts of the website may ask you for more information so that you can access services or complete transactions. You will always be told when this information is being collected, and in many cases will be asked to enter it (for example, an email address for correspondence). This information will only be used for the purpose stated at the time it is collected.
The information we collect
We collect the following information from people visiting the website:
- The questions, queries and feedback people leave, including your email address if you send us email
- Visitors’ IP addresses, and details of which version of a web browser they used
- Information on how people use the site, using cookies and page tagging techniques, to help us improve the website and our services
More about cookies
www.theleedswallshop.co.uk uses small data files stored on your computer called ‘cookies’. Most websites do this. They help us improve the website experience for you.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your information
Any information we collect is used to:
- improve the content and design of the website
- to carry out our obligations arising from any contracts entered into with visitors
- to allow visitors to participate in interactive features of our website, when visitors choose to do so
- contact visitors (with their permission) to respond to feedback and queries
We’ll never share your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other website.
Disclosure of your information
In accordance with Principle 6 of the Data Protection Act, visitors have the right to ask us not to process your personal data, and you have the right to access information held about you.
Links to other websites
Following a link to another website
Following a link to www.theleedswallshop.co.uk from another website